Store Policy

Customer service is a top priority here. All African Accent customers will be treated promptly and respectfully without regard to age, gender, race, disability, language proficiency, and social or economic status.

 

I am committed to providing exceptional customer service and set clear standard for customer care. I work within a set of principles that benefit my customers :  to work efficiently, embrace challenge, help increase self reflection and organization, and create beautifully functional stationery, 

Privacy + Safety

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I am the sole owner of the information collected on this site. I only have access to/collect information that you voluntarily give  via email or other direct contact from you. I will not sell or rent this information to anyone.

I  will use your information to respond to you, regarding the reason you contacted me. I will not share your information with any third party outside of my organization, other than as necessary to fulfill your request, e.g. to ship an order.

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If  you sign up for e-newsletter, I will contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

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Payment Methods

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Credit / Debit Cards  - PAYPAL - Square POS

SHIPPING

All orders are processed within 2-3 business days. Please allow 5-7 days for delivery. Orders are not shipped or delivered on weekends or holidays. If I am experiencing a high volume of orders, shipments may be delayed by a few days.If there will be a significant delay in shipment of your order, I will contact you via email.

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Shipping charges for your order will be calculated and displayed at checkout

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You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s).

 

Returns + Refunds

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At this time, I am unable to accept refunds and returns. 

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Please contact me if you have any questions about your order.